SugarCRM vs Keap: CRM Comparison (2026)
An independent side-by-side comparison of SugarCRM and Keap for crm buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask crm questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Keap leads overall — 13% cited vs SugarCRM 10% across 268 probes.
ChatGPT
SugarCRMLeads
3 / 24 probes
13%
Below averageKeap
1 / 24 probes
4%
PoorPerplexity
SugarCRMLeads
3 / 25 probes
12%
Below averageKeap
0 / 25 probes
0%
InvisibleGemini
SugarCRM
1 / 25 probes
4%
PoorKeap
1 / 25 probes
4%
PoorClaude
SugarCRM
2 / 35 probes
6%
Below averageKeapLeads
6 / 35 probes
17%
AverageCopilot
SugarCRM
4 / 25 probes
16%
AverageKeapLeads
9 / 25 probes
36%
GoodScale:NoneLowFairStrongExcellent
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
SugarCRM
- ✓Accounts & contact management
- ✓Opportunity tracking
- ✓Pipeline management
- ✓Business process management
- ✓Reporting & analytics
- ✓Mobility
- ✓Enhanced support
- ✓Predictive lead scoring
Keap
- ✓CRM
- ✓Automation Builder
- ✓Sales Pipeline
- ✓Email & Text
- ✓Landing Pages
- ✓Payments
- ✓Appointments
- ✓Reporting
When to choose SugarCRM
Choose SugarCRM if your team prioritizes its strengths over Keap's. Full guidance populates as SugarCRM's feature data is indexed.
When to choose Keap
Choose Keap if your team prioritizes its strengths over SugarCRM's. Full guidance populates as Keap's feature data is indexed.