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SugarCRM vs Close: CRM Comparison (2026)

An independent side-by-side comparison of SugarCRM and Close for crm buyers — pricing, features, integrations, and how often each is cited by major AI engines.

AI Citation Scorecard

How often each is cited by major AI engines when buyers ask crm questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.

Too early to call — probes still building data.
ChatGPT
SugarCRM
Tracking…
No data yet
Close
7 / 627 probes
1%
Poor
Perplexity
SugarCRM
Tracking…
No data yet
Close
0 / 32 probes
0%
Invisible
Gemini
SugarCRM
Tracking…
No data yet
Close
0 / 33 probes
0%
Invisible
Claude
SugarCRM
Tracking…
No data yet
Close
5 / 97 probes
5%
Below average
Copilot
SugarCRM
Tracking…
No data yet
Close
63 / 211 probes
30%
Average
Scale:NoneLowFairStrongExcellent

Probes run hourly; each (engine × query) combo retests every ~3 days.

Pricing

SugarCRM
Starting price
$59/user/month
Free tier
—
sugarcrm.com ↗
Claim SugarCRM
Badge ↗
Close
Starting price
$9/user/month
Free tier
Yes
close.com ↗
Claim Close
Badge ↗

Key Features

SugarCRM
  • ✓Accounts & contact management
  • ✓Opportunity tracking
  • ✓Pipeline management
  • ✓Business process management
  • ✓Reporting & analytics
  • ✓Mobility
  • ✓Enhanced support
  • ✓Predictive lead scoring
Close
  • ✓AI sales agent Chloe
  • ✓Monthly AI credits per user
  • ✓Automated workflows
  • ✓Customizable CRM features
  • ✓Multi-channel inbox view
  • ✓Lead activity timeline
  • ✓Email and SMS templates
  • ✓Real-time activity reporting

When to choose SugarCRM

Choose SugarCRM if your team prioritizes its strengths over Close's. Full guidance populates as SugarCRM's feature data is indexed.

When to choose Close

Choose Close if your team prioritizes its strengths over SugarCRM's. Full guidance populates as Close's feature data is indexed.

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