Kayako vs Hiver: Helpdesk Comparison (2026)
An independent side-by-side comparison of Kayako and Hiver for helpdesk buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Tied overall — both at 0% cited across 84 probes.
ChatGPT
Kayako
0 / 9 probes
0%
InvisibleHiver
0 / 9 probes
0%
InvisiblePerplexity
Kayako
0 / 9 probes
0%
InvisibleHiver
0 / 9 probes
0%
InvisibleGemini
Kayako
0 / 9 probes
0%
InvisibleHiver
0 / 9 probes
0%
InvisibleClaude
Kayako
0 / 9 probes
0%
InvisibleHiver
0 / 9 probes
0%
InvisibleCopilot
Kayako
0 / 6 probes
0%
InvisibleHiver
0 / 6 probes
0%
InvisibleScale:NoneLowFairStrongExcellent
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
Kayako
- ✓AI resolves issues end-to-end
- ✓No seat or setup fees
- ✓Transparent pricing per resolved ticket
- ✓Integrates with multiple platforms
Hiver
- ✓Shared Inbox and ticketing
- ✓Manage channels: Email, Chat
- ✓24*7 support
- ✓AI Agents
- ✓Voice handling
- ✓Round Robin Assignment
- ✓Customer Portal
- ✓Skill-based routing
When to choose Kayako
Choose Kayako if your team prioritizes its strengths over Hiver's. Full guidance populates as Kayako's feature data is indexed.
When to choose Hiver
Choose Hiver if your team prioritizes its strengths over Kayako's. Full guidance populates as Hiver's feature data is indexed.