Kayako vs Groove: Helpdesk Comparison (2026)
An independent side-by-side comparison of Kayako and Groove for helpdesk buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Groove leads overall — 5% cited vs Kayako 0% across 84 probes.
ChatGPT
Kayako
0 / 9 probes
0%
InvisibleGrooveLeads
1 / 9 probes
11%
Below averagePerplexity
Kayako
0 / 9 probes
0%
InvisibleGroove
0 / 9 probes
0%
InvisibleGemini
Kayako
0 / 9 probes
0%
InvisibleGroove
0 / 9 probes
0%
InvisibleClaude
Kayako
0 / 9 probes
0%
InvisibleGrooveLeads
1 / 9 probes
11%
Below averageCopilot
Kayako
0 / 6 probes
0%
InvisibleGroove
0 / 6 probes
0%
InvisibleScale:NoneLowFairStrongExcellent
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
Kayako
- ✓AI resolves issues end-to-end
- ✓No seat or setup fees
- ✓Transparent pricing per resolved ticket
- ✓Integrates with multiple platforms
Groove
- ✓Shared inbox & ticketing
- ✓Email & live chat
- ✓Knowledge base
- ✓Macros & saved replies
- ✓Standard reporting
- ✓Resolutions
- ✓Upsell Opportunities
- ✓Churn Detection
When to choose Kayako
Choose Kayako if your team prioritizes its strengths over Groove's. Full guidance populates as Kayako's feature data is indexed.
When to choose Groove
Choose Groove if your team prioritizes its strengths over Kayako's. Full guidance populates as Groove's feature data is indexed.