Gorgias vs Zoho Desk: Helpdesk Comparison (2026)
Gorgias and Zoho Desk both offer helpdesk support, but differ in their pricing models, specific features, and integration ecosystems. Gorgias provides unlimited users and focuses on centralizing customer conversations with a key feature being an AI Agent for automation. Zoho Desk, while also offering comprehensive helpdesk support, highlights autonomous agents for lead qualification, ticket resolution, and email drafting. Pricing for Gorgias starts at $10/user/month, whereas Zoho Desk starts at ₹1250/user/month. Neither vendor offers a free tier.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Unlimited users
- ✓Centralize customer conversations
- ✓Support & ticket management
- ✓AI Agent for automation
- ✓Autonomous agents for lead qualification
- ✓Ticket resolution
- ✓Email drafting
- ✓Comprehensive helpdesk support
When to choose Gorgias
Gorgias is suitable for businesses looking for an affordable monthly pricing solution with unlimited users and a focus on centralized customer conversations using an AI Agent for automation. It is also a good choice for businesses that can benefit from its specific integrations such as Klaviyo, Recharge, Loop Returns, and Yotpo.
When to choose Zoho Desk
Zoho Desk is suitable for businesses that prioritize autonomous agents for lead qualification, ticket resolution, and email drafting. It may also appeal to businesses that are already within the Zoho ecosystem or are looking for a comprehensive helpdesk solution with strong data privacy commitments.