Gorgias vs Help Scout: Helpdesk Comparison (2026)
Gorgias and Help Scout are both helpdesk platforms with different strengths. Gorgias offers a lower starting price and unlimited users, while Help Scout provides a free tier and a dedicated onboarding specialist.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Unlimited users
- ✓Centralize customer conversations
- ✓Support & ticket management
- ✓AI Agent for automation
- ✓Multiple Inboxes
- ✓Live chat, Instagram, & Messenger
- ✓Unlimited AI Drafts
- ✓Dedicated onboarding specialist
- ✓HIPAA compliance
- ✓Unlimited workflows
- ✓Group conversations by company
- ✓AI Inbox assistant
When to choose Gorgias
Gorgias is suitable for businesses looking for an affordable helpdesk solution with unlimited users and comprehensive ticket management. Its AI Agent for automation can be beneficial for businesses needing to centralize customer conversations and automate support.
When to choose Help Scout
Help Scout is a good choice for businesses that prioritize a free tier option, multiple inboxes, and unlimited AI Drafts. The dedicated onboarding specialist and HIPAA compliance also make it suitable for businesses with specific support and regulatory needs.