Gorgias vs Kayako: Helpdesk Comparison (2026)
Gorgias is suitable for businesses seeking a helpdesk solution with unlimited users and comprehensive ticket management, while Kayako caters to those prioritizing AI-powered issue resolution and a pay-per-resolved-ticket pricing model.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Unlimited users
- ✓Centralize customer conversations
- ✓Support & ticket management
- ✓AI Agent for automation
- ✓AI resolves issues end-to-end
- ✓No seat or setup fees
- ✓Transparent pricing per resolved ticket
- ✓Integrates with multiple platforms
When to choose Gorgias
Gorgias is a suitable choice when a business requires a helpdesk with unlimited users, centralized customer conversations, and extensive support and ticket management features. It is also beneficial when a business needs integrations with platforms like Klaviyo, Recharge, Loop Returns, and Yotpo.
When to choose Kayako
Kayako is a suitable choice when a business prioritizes AI-driven end-to-end issue resolution, a pricing model based on resolved tickets ($1/resolved ticket), and no seat or setup fees. It is also beneficial when integrations with platforms such as Slack, Stripe, Shopify, Zendesk, Salesforce, Twilio, and HubSpot are important, and when API access for custom integrations is available.