Doxy.me vs Updox: Patient Engagement Comparison (2026)
Doxy.me is a good fit for users seeking a straightforward, HIPAA-compliant telehealth platform with unlimited calls and a free tier. Updox caters to practices needing customizable patient engagement solutions with extensive EHR/PM integrations and usage-based pricing, especially those with high fax or telehealth session volumes.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask patient engagement questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Unlimited calls
- ✓Chat during sessions
- ✓Screen sharing
- ✓HD, reliable video
- ✓Group calls
- ✓Patient transfer and routing
- ✓Intake and consent workflows
- ✓HIPAA compliant
- ✓Customizable packages based on needs
- ✓Up to 10,000 fax pages with Enterprise plan
- ✓Up to 500 telehealth sessions per month
- ✓Patient reminders for up to 2,500 appointments
- ✓Secure messaging with 24/7 support
- ✓Mobile round list
- ✓EHR/PM integrations
- ✓Usage-based pricing model
When to choose Doxy.me
Doxy.me is suitable for users who prioritize unlimited calls, screen sharing, and group call functionality within a HIPAA-compliant framework. Its free tier and clear starting price of $29/user/month (billed annually for premium) make it an option for those valuing transparent, fixed costs and a user-friendly telehealth experience. It is also beneficial for organizations that do not require third-party integrations, as none are listed for Doxy.me.
When to choose Updox
Updox is a strong choice for practices requiring customizable patient engagement solutions that can be tailored to specific needs. Its offerings include up to 10,000 fax pages and up to 500 telehealth sessions per month, supporting various practice sizes. It provides extensive EHR/PM integrations and secure messaging with 24/7 support. The usage-based pricing model and customizable packages are ideal for those who prefer to scale services and costs according to their specific operational demands.