LiveAgent vs Zoho Desk: Helpdesk Comparison (2026)
LiveAgent is suitable for users looking for a helpdesk solution offering a free tier and a wide range of customer support features starting at $15/agent/month. Zoho Desk, starting at ₹1250/user/month, is an option for users prioritizing AI-powered autonomous agents and comprehensive helpdesk support, though it does not list a free tier.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Ticketing
- ✓Live chat
- ✓Knowledgebase
- ✓Customer Portal
- ✓Contact forms
- ✓Automation rules
- ✓Integrations
- ✓Multiple language support
- ✓Autonomous agents for lead qualification
- ✓Ticket resolution
- ✓Email drafting
- ✓Comprehensive helpdesk support
When to choose LiveAgent
LiveAgent is an option for users who require a free tier, live chat, knowledge base, customer portal, contact forms, automation rules, and multi-language support. It offers a 30-day free trial and flexible plans. However, it has limited customization options and some features are only available in higher-tier plans.
When to choose Zoho Desk
Zoho Desk is an option for users who prioritize autonomous agents for lead qualification, ticket resolution, and email drafting. It caters to businesses of all sizes and emphasizes data privacy. However, pricing information is primarily listed for Zoho One, and it does not clearly mention a free tier or specific integrations.