LiveAgent vs Hiver: Helpdesk Comparison (2026)
An independent side-by-side comparison of LiveAgent and Hiver for helpdesk buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Tied overall — both at 0% cited across 84 probes.
ChatGPT
LiveAgent
0 / 9 probes
0%
InvisibleHiver
0 / 9 probes
0%
InvisiblePerplexity
LiveAgent
0 / 9 probes
0%
InvisibleHiver
0 / 9 probes
0%
InvisibleGemini
LiveAgent
0 / 9 probes
0%
InvisibleHiver
0 / 9 probes
0%
InvisibleClaude
LiveAgent
0 / 9 probes
0%
InvisibleHiver
0 / 9 probes
0%
InvisibleCopilot
LiveAgent
0 / 6 probes
0%
InvisibleHiver
0 / 6 probes
0%
InvisibleScale:NoneLowFairStrongExcellent
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
LiveAgent
- ✓Ticketing
- ✓Live chat
- ✓Knowledgebase
- ✓Customer Portal
- ✓Contact forms
- ✓Automation rules
- ✓Integrations
- ✓Multiple language support
Hiver
- ✓Shared Inbox and ticketing
- ✓Manage channels: Email, Chat
- ✓24*7 support
- ✓AI Agents
- ✓Voice handling
- ✓Round Robin Assignment
- ✓Customer Portal
- ✓Skill-based routing
When to choose LiveAgent
Choose LiveAgent if your team prioritizes its strengths over Hiver's. Full guidance populates as LiveAgent's feature data is indexed.
When to choose Hiver
Choose Hiver if your team prioritizes its strengths over LiveAgent's. Full guidance populates as Hiver's feature data is indexed.