LiveAgent vs Re:amaze: Helpdesk Comparison (2026)
LiveAgent and Re:amaze are helpdesk platforms with free tiers. LiveAgent starts at $15/agent/month, while Re:amaze starts at $29/user/month.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Ticketing
- ✓Live chat
- ✓Knowledgebase
- ✓Customer Portal
- ✓Contact forms
- ✓Automation rules
- ✓Integrations
- ✓Multiple language support
- ✓Unlimited Email Inboxes
- ✓Live Chat
- ✓Social Media Channels
- ✓Workflow Automation
When to choose LiveAgent
Choose LiveAgent if ticketing, knowledge base, customer portal, contact forms, and multiple language support are essential for your helpdesk operations. It also offers good value for money with flexible plans.
When to choose Re:amaze
Choose Re:amaze if unlimited email inboxes, social media channel support, automated messaging, and chatbots are priorities. It may also be suitable if you require 24/7 access from any device and customizable features for teams.