LiveAgent vs Kayako: Helpdesk Comparison (2026)
An independent side-by-side comparison of LiveAgent and Kayako for helpdesk buyers — pricing, features, integrations, and how often each is cited by major AI engines.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Too early to call — probes still building data.
ChatGPT
LiveAgent
4 / 94 probes
4%
PoorKayako
Tracking…
No data yet
Perplexity
LiveAgent
4 / 568 probes
1%
PoorKayako
Tracking…
No data yet
Gemini
LiveAgent
7 / 94 probes
7%
Below averageKayako
Tracking…
No data yet
Claude
LiveAgent
2 / 149 probes
1%
PoorKayako
Tracking…
No data yet
Copilot
LiveAgent
15 / 95 probes
16%
AverageKayako
Tracking…
No data yet
Scale:NoneLowFairStrongExcellent
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
LiveAgent
- ✓Ticketing
- ✓Live chat
- ✓Knowledgebase
- ✓Customer Portal
- ✓Contact forms
- ✓Automation rules
- ✓Integrations
- ✓Multiple language support
Kayako
- ✓AI resolves issues end-to-end
- ✓No seat or setup fees
- ✓Transparent pricing per resolved ticket
- ✓Integrates with multiple platforms
When to choose LiveAgent
Choose LiveAgent if your team prioritizes its strengths over Kayako's. Full guidance populates as LiveAgent's feature data is indexed.
When to choose Kayako
Choose Kayako if your team prioritizes its strengths over LiveAgent's. Full guidance populates as Kayako's feature data is indexed.