OhMD vs Updox: Patient Engagement Comparison (2026)
OhMD and Updox both offer patient engagement platforms with EHR integrations. OhMD provides a clear starting price and a comprehensive list of features such as two-way SMS, voice and video calling, and customized automated workflows. Updox, on the other hand, offers customizable packages and usage-based pricing, with features like up to 10,000 fax pages on its Enterprise plan and up to 500 telehealth sessions per month, but does not provide upfront pricing details.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask patient engagement questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Two-way SMS with patients
- ✓Voice and video calling
- ✓Voicemail transcription
- ✓Website chat
- ✓Team messaging
- ✓Broadcast messages
- ✓Patient call automation
- ✓Customized automated workflows
- ✓Customizable packages based on needs
- ✓Up to 10,000 fax pages with Enterprise plan
- ✓Up to 500 telehealth sessions per month
- ✓Patient reminders for up to 2,500 appointments
- ✓Secure messaging with 24/7 support
- ✓Mobile round list
- ✓EHR/PM integrations
- ✓Usage-based pricing model
When to choose OhMD
OhMD is suitable for practices looking for a platform with a clear starting price, HIPAA-compliant texting, AI-powered call answering, and customized automated workflows. It also offers premium support and custom onboarding options.
When to choose Updox
Updox is suitable for practices that prefer customizable packages and a usage-based pricing model, with specific needs for features like a high volume of fax pages or telehealth sessions. It also offers 24/7 support and access to benchmark data.