Hiver vs Zoho Desk: Helpdesk Comparison (2026)
Hiver is a helpdesk platform that offers a free tier and a comprehensive set of features including shared inbox, ticketing, multi-channel management (Email, Chat), 24/7 support, AI agents, voice handling, round robin assignment, customer portal, and skill-based routing. Zoho Desk provides autonomous agents for lead qualification, ticket resolution, email drafting, and comprehensive helpdesk support, but does not explicitly mention a free tier and has a starting price of ₹1250/user/month. Hiver also lists integrations with Slack, Asana, Shopify, and CRMs, while Zoho Desk does not detail its integrations.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Shared Inbox and ticketing
- ✓Manage channels: Email, Chat
- ✓24*7 support
- ✓AI Agents
- ✓Voice handling
- ✓Round Robin Assignment
- ✓Customer Portal
- ✓Skill-based routing
- ✓Autonomous agents for lead qualification
- ✓Ticket resolution
- ✓Email drafting
- ✓Comprehensive helpdesk support
When to choose Hiver
Hiver is suitable for businesses seeking a helpdesk solution with a free tier, multi-channel support, AI capabilities, and specific routing and assignment features. Its listed integrations may also be a deciding factor for businesses utilizing those platforms.
When to choose Zoho Desk
Zoho Desk is suitable for businesses looking for a helpdesk solution with autonomous agents for lead qualification and email drafting, as well as general ticket resolution and comprehensive helpdesk support. It caters to businesses of all sizes, but specific feature availability and pricing details are less transparent, and no integrations are explicitly listed.