Hiver vs Re:amaze: Helpdesk Comparison (2026)
Hiver and Re:amaze both offer helpdesk solutions with free tiers. Hiver has a broader range of advanced features, including AI Agents and Voice handling, while Re:amaze emphasizes unlimited email inboxes and workflow automation.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Shared Inbox and ticketing
- ✓Manage channels: Email, Chat
- ✓24*7 support
- ✓AI Agents
- ✓Voice handling
- ✓Round Robin Assignment
- ✓Customer Portal
- ✓Skill-based routing
- ✓Unlimited Email Inboxes
- ✓Live Chat
- ✓Social Media Channels
- ✓Workflow Automation
When to choose Hiver
Hiver is suitable for businesses that require advanced features such as AI Agents, voice handling, round robin assignment, and skill-based routing. It also offers a customer portal and 24/7 support. Hiver is a good choice for teams that manage customer interactions across email and chat, and need integrations with platforms like Slack, Asana, Shopify, and CRMs.
When to choose Re:amaze
Re:amaze is suitable for businesses that prioritize unlimited email inboxes, live chat, social media channel management, and workflow automation. It offers 24/7 access from any device and customizable features. Re:amaze is a good option for businesses looking for a helpdesk solution without contracts or cancellation fees, and that value automated messaging and chatbots.