Hiver vs LiveAgent: Helpdesk Comparison (2026)
LiveAgent offers a broader range of core helpdesk features, including a knowledge base, live chat, and contact forms. Hiver focuses on shared inbox and ticketing, with advanced features like AI agents and skill-based routing. Hiver supports specific integrations such as Slack, Asana, and Shopify, while LiveAgent lists "Integrations" as a key feature without specifying which ones. Both vendors offer a free tier.
AI Citation Scorecard
How often each is cited by major AI engines when buyers ask helpdesk questions. Last 90 days across ChatGPT, Perplexity, Gemini, Claude, and Copilot.
Probes run hourly; each (engine × query) combo retests every ~3 days.
Pricing
Key Features
- ✓Shared Inbox and ticketing
- ✓Manage channels: Email, Chat
- ✓24*7 support
- ✓AI Agents
- ✓Voice handling
- ✓Round Robin Assignment
- ✓Customer Portal
- ✓Skill-based routing
- ✓Ticketing
- ✓Live chat
- ✓Knowledgebase
- ✓Customer Portal
- ✓Contact forms
- ✓Automation rules
- ✓Integrations
- ✓Multiple language support
When to choose Hiver
Hiver is suitable for teams that prioritize shared inbox management, AI-powered support, and specific integrations like Slack and Shopify. It is also a good choice for organizations requiring 24/7 support and voice handling capabilities.
When to choose LiveAgent
LiveAgent is ideal for businesses seeking a comprehensive helpdesk solution with ticketing, live chat, knowledge base, and multi-language support. Its flexible plans and 30-day free trial make it suitable for those who want to explore a wide range of features before committing.